1. Visiting or browsing this site constitutes acceptance of the terms of use, without qualification or limitation. Do not use this site if you do not agree to the terms of use. We reserve the right to modify, add or remove portions of these terms and conditions or the privacy policy at any time
  2. Any changes shall become effective immediately upon posting on the relevant pages of www.lutte.co. It is the responsibility of site visitors to periodically check for changes to these terms and conditions or privacy policy. Continued use of this site following the posting of terms of conditions or privacy policy changes is construed as acceptance of those changes.
  1. This Website is owned and operated by Lutte Pty Ltd ACN 620 326 409, a registered company of Australia trading as Lutte (hereinafter LUTTE) at www.lutte.com.au with the customer (hereinafter CUSTOMER).
  2. LUTTE does not accept any deviating terms and conditions of the CUSTOMER unless we agree to these explicitly and in writing. The terms and conditions listed below are directed only at CUSTOMERS who are users, which means people who conclude legal transactions for a purpose which is attributed to personal and non-commercial use only.
  3. By using this Website, you warrant that:
    • you are legally capable of entering into binding contracts; and
    • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.
    1. LUTTE uses all reasonable attempts to ensure the accuracy and completeness of information on this website, however, we are not responsible if the information that on this website is not accurate or complete.
    2. Any reliance upon the material on this website shall be at your own risk. The CUSTOMER agrees that it is your own responsibility to monitor any changes to the material and the information contained on this website. 
    1. ORDERS
    1. The products sold on the Website are not for re-sale or distribution unless there is an agreement in place with the CUSTOMER and LUTTE for bulk-buy or wholesale usage of its products. LUTTE must be notified of this prior to your order and CUSTOMER details must be provided.
    2. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
      1. LIABILITY

           5.1 General

      1. LUTTE and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.
      2. To the maximum extent permitted by applicable law, you expressly waive all claims against LUTTE, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

             5.2 Delivery

        1. You will assume the risk for the products once they have been delivered to the delivery address, which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

             5.3 Customer Claims

        1. The CUSTOMER'S claims to damages or compensation of frustrated expenditures      against LUTTE are directed, without regard to the legal nature of the asserted claim, pursuant to these terms.
        2. LUTTE’s liability regardless of the legal basis of CUSTOMER'S claims – shall be excluded unless the damage arose due to intent or gross negligence on our part, by our employees, legal representatives, or vicarious agents. Provided our liability is excluded or limited, the same goes for the personal liability of our employees, legal representatives, or vicarious agents.
        3. In no case LUTTE will be liable in any part for direct, indirect, special or other consequential damages from any use of its websites or any other hyperlinked website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information-handling system or otherwise, even if we are expressly advised of the possibility of such damages.
        4. In particular, we disclaim all liabilities in connection with the following: incompatibility of the website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the website.
                 6. REFUND/RETURN POLICY
            1. Due to the nature of these products and for health and safety reasons, we DO NOT offer refunds, returns or exchanges. Please ensure you have checked your order prior to purchase.
            2. If however there is a valid and/or lawful issue with the product, then please contact us via info@lutte.com.au outlining your query in order that we can come to a suitable agreement.
            3. We reserve the right to change the Return Policy at any time.
              1. WARRANTIES
              1. By placing an order, you warrant that you are at least 18 years old (or have your parents' permission to buy from us) and accept these terms and conditions which shall apply to all orders placed. None of these terms and conditions affects your statutory rights. No other terms or changes to the terms and conditions shall be binding unless agreed in writing signed by us.
              2. This website is provided to you on an "As Is" and "As Available" basis and, consequently, LUTTE gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability or satisfactory quality and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this website will be un-interrupted or error-free or free from viruses, that this website will be secure, that any advice or opinion obtained from the LUTTE through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.
              3. We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time.
              1. PAYMENT
              1. LUTTE accepts only the methods of payment stated on the web portal during the order process. The CUSTOMER independently chooses the preferred way of paying.
              2. During the payment process the CUSTOMER can choose between the following payment options:
              3. Provided that a service against payment via credit card takes place, by submitting their credit card data, the CUSTOMER grants authorization to charge the respective credit card company with the full price including possible shipping and handling fees on the due date. In this case, the charge is prompted with the order confirmation.
              4. Provided that a payment takes place via PayPal, the CUSTOMER has to own a PayPal account and has to prove their identity by submitting their access data. Thereafter the CUSTOMER has to undergo the PayPal payment process and confirm the payment to LUTTE.
              5. LUTTE is allowed to asses credit risks – where legally permitted and in due consideration to interest of both the CUSTOMER's and our interests. We reserve the right to exclude certain payment methods with first time and follow-up orders – depending on the credit risk assessment.
              6. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
                1. The CUSTOMER acknowledges and consents to LUTTE storing the CUSTOMER'S personal data necessary to processing an order. The CUSTOMER explicitly consents to collecting, processing and using their personal data.
                2. LUTTE provides an undertaking that personal data will be treated confidentially.
                3. The CUSTOMER has the right to revoke their consent with future effect. In such a case, we are obliged to erase or block personal data in accordance with the applying data protection regulations. In case of a cancelled registration processes, the erasure of personal data occurs after cancellation of the registration process.
                  • RISKS OF PRODUCT USE
                  1. This website’s content is not a substitute for direct, personal, professional medical care and diagnosis. The information contained within is not intended to provide specific physical or mental health advice or any other advice whatsoever for any individual or company and should not be relied upon in that regard. We are not medical professionals and nothing on this website should be misconstrued to mean otherwise.
                  2. Our advices do not replace medical advice. If you have any health related queries or health problems, you must consult your doctor before taking our products, no exceptions. You are using these products at your own risk and LUTTE is not responsible for any health problems you may experience or even death as a result of using the products from www.lutte.co.
                    • TYPOGRAPHICAL ERRORS
                    1. LUTTE is not responsible for any typographical errors including representation of products as well as prices. LUTTE may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice. LUTTE assumes no responsibility regarding the accuracy of the information that is provided by its websites, and use of such information is at the recipient’s own risk.
                    1. LUTTE’S products, materials, offers and information appearing on this website are intended for Australian users and/or customers only. LUTTE makes no representation that the products and the content of this website are appropriate or available in locations other than Australia. The products appearing in this website are only visual representations and as such are not in their real size, packaging colour etc.
                    2. The CUSTOMER and LUTTE agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by the laws of Queensland and be submitted to the exclusive jurisdiction of the courts of Queensland.